Plug the Gaps: How Smart Training Solves Everyday Business Problems
Training isn’t just about checking boxes—it’s about solving real problems.
High turnover? Inconsistent quality? Customer complaints? Those are often signs of a training issue. And guess what? These issues pop up in companies of every size.
Step One: Diagnose the Issue
Before you build new training, get curious. Where are the breakdowns happening?
Customer service complaints? Your frontline team might need better communication training.
Errors in order processing? Maybe your systems training isn’t clear or standardized.
You don’t need consultants to figure this out. Start with a team huddle and ask: What’s getting in your way at work?
The SHRM Toolkit has great guidance on aligning training to real-world performance gaps.
Step Two: Make It Bite-Sized
People don’t need to learn everything at once. Microlearning is your best friend—short, focused lessons delivered when and where they’re needed.
Whether it’s a small team sharing how-to videos on Slack or a big org launching a mobile learning app, the concept is the same: train in context.